Category: Web
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User vs. You
There’s a huge debate going on in the UX community about the use of the word “user”. Some argue that the word demeans the people we are trying to help, that it distances us from them, and that it makes us unable to truly empathize with their wants and needs. Words like “people” and “humans”…
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My First Podcast
A few months ago during an intermission at the 2007 IA Summit, Christina Wodtke and Bill Wetherell accosted me in the hallway of the Las Vegas Flamingo hotel. The next thing I knew, Christina was interviewing me for a new series of Boxes and Arrows podcasts. The 16-minute interview has just been published, and I’ve…
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Muddling Through eBay
The online auction site eBay recently redesigned their site, and (as it usually has in the past) the new design is being subjected to some pretty harsh critique. When critics bash eBay’s design, they usually focus on the site’s general visual design, or on the information design of individual pages. Even I have in the…
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The Don’t Stop Believin’ Game / Bristles on the Long Tail
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At least Tony didn’t pick Heart’s “Magic Man”! Almost every Friday near the end of the day, someone at Behavior will start playing loud music to help remind everyone to stop working soon — the musical equivalent of the whistle that tells Fred Flintstone that it’s quittin’ time. This Friday, my partner Jeff blasted “Don’t…
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Art Direction in the CSS Zen Garden
I was browsing through the CSS Zen Garden recently, and I was struck again at just how great it is. [If you’re not familiar with the CSS Zen Garden, go there and you’ll figure it out] I don’t mean to say that I think the designs are all excellent (more than a few of them…
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A View From Singapore
Going through my server logs the other day, I discovered that my series of articles from last summer, User Research Smoke & Mirrors, was a required reading assignment for a User Experience Design class at the National University of Singapore, taught by Mr. Raghavendra Reddy. In browsing the official site for the course, I was…
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Interaction Design Style (My IA Summit 2007 Presentation)
It’s been a little less than a week since my IA Summit presentation. To my great surprise, it went really well. I mean really well. In the next day or so I will be posting a summary of my experiences preparing and discussing my topic, which was, in a word, style. Many people came to…