IA Summit 2006: Upgrading

After being forced to spend Friday night at the Vancouver Days Inn, I tried to check in at the Hyatt the next day, only to learn that they overbooked the hotel and I was going to be bumped again.

They offered to put me up in a hotel across the street, the Fairmont. Not knowing the Fairmont, I was worried that it would be a step down. But I was wrong.


The Fairmont (right) is in every way a step up from the Hyatt — and for me a giant leap from the Days Inn (left)!

Putting me there must have cost the Hyatt a few bucks. I’m so jaded by the poor service offered by most companies that I am amazed whenever a company goes above and beyond like this. Cheers to the Hyatt for upgrading me — even though the Fairmont was better!