The Un-Remote

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One of the iPad apps that most people think is inevitable is some kind of remote control for home entertainment systems, but I think the conventional wisdom on this isn’t thinking big enough because we just can’t shake the idea of a “remote controller”. The basic idea is that you’d throw away all your remote … Continue reading The Un-Remote

Pedia Tricks

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What is interesting about Wikipedia? I’ll give you a hint: It’s not how it it is made. A “wiki” is a content source powered (in general, completely powered) by social software technology, with people collectively creating and refining the content. The online encyclopedia Wikipedia is the quintessential wiki — while there are other major wikis, … Continue reading Pedia Tricks

Please vote for my SXSW panels!

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I’ve submitted two talks for the 2010 SXSW Interactive conference. As you might know, SXSW’s selection process includes a period of public review to gauge general interest in the panels submitted (they call them “panels” even though many of the submissions, including my own, are single-speaker sessions). I would be deeply grateful if you, gentle … Continue reading Please vote for my SXSW panels!

Social Media Charm School

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When it comes to social media, it is easy to be dazzled by big numbers and strong opinions. But often what is really needed isn’t a comprehensive strategy with metrics and targets, but a charming and intelligent human personality. The majority of people who today call themselves social media experts, even the legitimate ones who … Continue reading Social Media Charm School

Apple in Stereo

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Apple is famous for their minimalist aesthetic, and infamous for occasionally taking the aesthetic too far and sacrificing usability. There’s the famous round mouse for the original iMac. There’s the symmetrical third-generation iPod remote control whose identical volume and previous/next buttons are impossible to distinguish. While not as egregious as the previous examples, Apple’s iPod … Continue reading Apple in Stereo

Who Watches the Watchman?

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Let’s say you own a big building full of valuable stuff. How do you make sure that the night watchman patrolling your factory floor or museum galleries after closing time actually makes his rounds? How do you know he’s inspecting every hallway, floor, and stairwell in the facility? How do you know he (or she) … Continue reading Who Watches the Watchman?

Web 2.0 Incomplete

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Two weeks ago, BusinessWeek’s next Design and Innovation blog asked for my thoughts on this month’s Facebook home page redesign, as a kind of follow-up to my thoughts in those same virtual pages a year ago. I was asked to opine on the new design without having viewed the actual live site, which was launching … Continue reading Web 2.0 Incomplete

Are We Designing Interactions or Designing Software?

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One of the problems faced by designers trying to integrate their work with most software development processes, even (or possibly especially) with Agile development, is that the literature makes no distinction between software development and software design, or at least no distinction that makes any sense to dedicated user experience designers. The common complaint among … Continue reading Are We Designing Interactions or Designing Software?