Touch Sight, a fascinating “camera” for blind people. For my entire design career,Â my colleagues and I have wrestled with the terminology we use to segment and focus our work, both in our careers and in our critiques. Whether it’s the “information architecture vs. interaction design” debate or the “visual design vs. graphic design” debate, … Continue reading See. Feel.
What if someone paid you thousands of dollars to design a user interface or an application for just one person? Most design work is done for audiences: whether designing mass market products or niche objects of desire, we seldom have a single, real person in mind when we work. We think of audiences as groups … Continue reading Designing for One User (Bespoke User Interfaces)
I pointed my iPhone camera into the empty corner of a room and captured this.
The New York Metropolitan Transportation Authority (the people who run the subways) have done a test installation of a new feature to help riders orient themselves as they exit our often-labyrinthine subway stations. They’re placing sidewalk-level signage to tell riders which way is north and indicating which direction the nearest streets and avenues can be … Continue reading Subway Orienteering
We recently stopped for coffee at an urban intersection where a Starbucks and a Dunkin’ Donuts sat on opposite corners, facing off in a classic retail rivalry like Macy’s & Gimbels. Deciding to avoid Starbuckian yuppiness (okay, we drink there all the time), we walked into the Dunkin’ Donuts. But something seemed wrong… the DD … Continue reading Would Starbucks tell Dunkin’?
Large retail stores and fast-food restaurants have a simple choice when designing their checkout customer experience: Multiple registers, multiple lines, one line per register Multiple registers, single line This problem is known in the retail industry as “queue management”. The New York Times today features an article comparing the checkout experiences of several New York … Continue reading Grace, not just Efficiency, in Queue Management
I love Google Street View. But what a surprise I had when I tried to view my own building and found out that the Street View photo-truck decided that they would limit their coverage to upscale (i.e., white) neighborhoods.
My IA Summit presentation was an experiment in what is a new presentation style for me. I have long admired the rapid-fire presentation style of Lawrence Lessig (aka the “Lessig method“) and in particular the example of Dick Hardt’s keynote at Identity 2.0. Also, Iâ€™ve always wanted to achieve the same aesthetic and pedagogical dazzle … Continue reading A Peek into the Sausage Factory (IA Summit Presentation Post-Mortem)
It’s been a little less than a week since my IA Summit presentation. To my great surprise, it went really well. I mean really well. In the next day or so I will be posting a summary of my experiences preparing and discussing my topic, which was, in a word, style. Many people came to … Continue reading Interaction Design Style (My IA Summit 2007 Presentation)
I am speaking next Monday at the 2007 ASIS&T Information Architecture Summit in Las Vegas. My topic will be “Interaction Design Style“. It will be a highly visual romp through a variety of topic having to do with the concept of style and how it fits into the design of interactive systems: The definition of … Continue reading Come to my Stylish Talk at the 2007 IA Summit