Category Archive: NYC

20 Years in New York City

September 1st, 2009

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Yours truly in 1989.

This week is my 20th anniversary as a resident of New York City. I moved here in September 1989 at the tender age of 18, excited to begin studying art at Cooper Union but largely ignorant of how much New York itself would teach me for the next two decades.

What I love most about New York is that it keeps surprising me. New York today is simply not the same place it was ten or twenty years ago. Things keep changing, disappearing and emerging (for better and for worse) and in more dramatic and exaggerated ways than I’d ever imagined.

By “things”, I mean everything: The skyline, the demographics, the mood, the culture. The rules of the road for cyclists, the accents and music on the streets in the summers, the gossip and the conventional wisdom, the businesses and industries. Every few years, it’s like a whole new city with all new people doing totally different things.

And yet so much seems to endure as well. Not just because Coney Island is doggedly resisting the onslaught of misbegotten development, and not just because Brooklyn’s warehouses are just as good to have an illegal dance party in as Manhattan’s were 20 years ago. It’s because New York is, functionally, the same place it has been for almost century. New York City is an interestingness machine. It’s precisely the churn of new people, cultures, attitudes, and ideas that makes NYC what it is.

I’ve traveled a bit and know that of course New York isn’t the only place in the world with a vibrant and surprising culture and history. In fact, I have in recent years thought a lot about picking up stakes and living somewhere else. But it would be at best a sabbatical, an experiment: even if I left for a decade, I’d still think of New York City, and indeed Brooklyn, as my home.

Tubes for the Sticks

February 2nd, 2009

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In his Time Magazine Person of the Year interview, Barack Obama said “it turns out there’s some spending that has to be done on information technology, for example, that we can do very swiftly.”

If recent speeches by the new President are any sign, I sure hope he’s talking about rural broadband access. Like many others, I don’t think we can be complacent about America’s lagging IT infrastructure, and for a good many reasons.

Some aren’t so sure, however, at least about the rural part of that equation. My friend Adam Greenfield is a well-known advocate for humane connectedness through pervasive urban digital infrastructure (I know “advocate” is not the right word — Adam’s work is equal parts caution and possibility).

From near-term omnipresent wireless broadband to a futuristic cloud of RFID gizmos mediating our social and municipal interactions, the vision of living a seamless networked experience using benevolent technology seems both exciting and inevitable.

And, by all accounts, this will happen most noticeably using the city street as the primary test and launch platform. The urban environment is the easiest and most logical place to implement this vision since the “last mile” (moving information from the big pipes that cross the globe to the little pipes that lead into our homes and mobile devices) will always be an costly obstacle, and since so many people can be reached in a small physical area.

But another friend, David Sleight, opened my eyes to another perspective — the view from the country. Although David is currently a Manhattanite, his family roots are in the woods of upstate New York where for many the idea of getting even regular ol’ wired high speed access to the information superhighway is still an impossibility. David loves the country and would, all things being equal, prefer to live there, but for him urban living is quite simply a necessity for a career in the information and technology economy.

And all things simply aren’t equal.

Millions of Americans still live in rural environments where broadband Internet access is not even an option (except through unreliable and expensive satellite connections). Much of the nation is still unserved by 3G, Edge, or even mobile voice access at all. Living in the country pretty much excludes you from participation in the aforementioned technology economy.

So this is what I hope (and predict) Obama is talking about: Bringing the Internet — the *real* Internet, not the dial-up Web 1.0 of 1998 — to the millions of Americans currently living without it. I’m not just talking about high-bandwidth experiences like Flickr, YouTube, and Hulu. I’m talking about the less-glamourous low-bandwidth experiences that happen every day on the Internet: co-workers exchanging PowerPoint decks, transferring medical records to rural clinics and hospitals, downloading hundreds of emails from friends and family, people debating politics on blogs and message boards, or even just regular everyday surfing through dozens of websites without waiting endlessly for them to load.

Some will argue the current situation isn’t so bad given the disproportionally rural residency of our country when compared to broadband leaders like South Korea, Denmark, or Iceland. Some even argue that people in the country don’t really need or even want broadband access.

I don’t buy either of these arguments. I don’t think we should settle for inequality just because we’re a less urbanized nation than our global competitors. What’s more, I really don’t think people who lack access to technology have any idea about the user experience they are missing. It’s not like we’re talking about force feeding cable TV to the Amish here.

Some, like Adam, might say that people who choose to live in the country have by definition chosen to live a technologically backwards (and, importantly, increasingly unsustainable) existence. That the responsible and ethical choice for any modern human is to live somewhere easily and affordably accessible by wires and roads and mass transit (and food and water), in an economically-efficient and environmentally-benign way — i.e., what cities do best.

I find this argument immensely appealing. But I, too, happen to love oceans, forests, lakes, and mountains almost as much as I love the city. I often entertain a fantasy of living at least part of my life in a beautiful, remote rural setting. Perhaps this fantasy is selfish and wasteful, but I also wonder if ever information technology finally replaces the combustion engine as the primary medium of human economic activity could we not, in fact, flatten this ethical disparity a little and make rural life a little more appealing to those of us who want to leave a slighter carbon footprint?

Want vs. Need

Is supporting rural broadband, then, merely a way to make urbanists’ retirements more luxurious, or to explore an impossible utopian future? Is this a matter of want or need?

I’ve never thought that we should cease to push the boundaries of our science and technology in order to ensure that more down-to-earth and pressing needs are met. We need to find a cure for cancer and land a person on Mars, for example. They’re both noble goals.

And although I am deeply critical of its implementation, I never really opposed the One Laptop Per Child project on principle, nor did I ever think that the money would be better spent directly on food or medicine. We need both experimental and conventional programs.

Broadband for rural America should be seen as a “great work” project, like the Internet itself, whose benefits may take years to be fully realized.

In short, we should be investing in technology for everyone, in cities and provinces. Clearly we should pursue subsidized free public WiFi for densely concentrated urban areas, transit systems, and public facilities — it’s the cheapest way per capita to bring our citizens and our economy to where they inevitably want and need to be. But we should also invest in the likely-far-costlier enterprise of bringing broadband and digital cellular access to people in the country: those who can’t walk to a corner Starbucks, who don’t ride a subway, and who can’t possibly use some cool iPhone app to find a great Korean barbecue only a few blocks away.

Economic Benefits

So why do this? Well, most convincingly there is the economic argument: Can it hurt to have tens of millions more people shopping online, consuming online media, opening vast opportunities for information and education and, most importantly, enabling millions to participate in a future of information-based labor through rurally-situated technology industries, telecommuting and self-employment? Can one argue against having as many people (Americans, if you’re patriotic :-) ) as possible learning to use and navigate what will undoubtedly be the primary medium for any future world economy?

This is a matter of global competitiveness. America has fallen from 4th to 17th in the world in broadband penetration. The US began our critical interstate highway system in the 1950s — 20 years after Germany began building their autobahn network. We shouldn’t once again wait until we are two decades behind to do this.

Social Benefits

Beyond of the plain economics of it, I also can’t help but to advocate this idea as a matter of sociopolitical principal: It does harm to the group psyche to perpetuate a have/have not culture, where one cohort is participating in the emerging cultural and economic hegemony and another is excluded. The free market alone cannot make this happen any more than it could bring about universal education, the interstate highway system, or the Internet. This will take government action.

But it’s more than a simple question of fairness to me. As long as rural America is kept in the slow lane with respect to access to information and culture, the more they will feel isolated and resentful of the mainstream “connected culture”, viewing them, incorrectly, as out of touch elites. They will then, I fear, vote regressively and conservatively. I’ll admit this thinking may be a matter of unjustified faith in certain (liberal) ideals, but I actually believe that exposure to diverse ideas and people, combined with full and equal participation in a healthy economy, produces, in general, increased social tolerance, better education, and cultural and intellectual progress. Wisdom, peace, and prosperity through connectedness.

Perhaps best of all, wouldn’t broadband for the sticks enable an actual reversal of the polarization of our culture, ending the “The Big Sort” phenomenon where conservatives and liberals are increasingly locating themselves in self-segregated homogenous counties. Hell, decent Internet access might make life in the country attractive to snobby urban sophisticates who might otherwise find the boondocks economically and culturally untenable. If I can meet city clients online and connect with city friends online, why do I need to live in the city?

Ultimately if you like to walk to the store to buy food, if you like bright lights and hustle and bustle, if you enjoy bumping into hundreds of interesting and diverse people every day, then no amount of broadband access will draw you from your urban world. You can certainly count me in that camp. But I can’t bring myself to simply write off non-urban America to a life of electronic destitution and information poverty — their deprivation does affect my happiness. We’re all too closely connected to let the digital divide continue to grow.

Mastering Interaction Design: Deadline January 15th!

January 14th, 2009

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As you might already know, The School of Visual Arts, one of New York’s leading art and design institutions, is gearing up for a brand new MFA in Interaction Design program beginning this September. SVA has for many years been highly regarded, especially for its vibrant and cutting edge MFA programs (for example in Design and Computer Art) so it’s not surprising that they’d be leading the way in the creation of this highly-relevant and much-needed program.

I’m honored to be part of the inaugural faculty for the program, charged with teaching the first-year “Fundamentals of Interaction Design” course. For humility’s sake please excuse me from the following statement, but the faculty roster is an amazing group of professionals and thinkers across a wide variety of disciplines in the interaction design universe. We on the teaching staff are constantly commenting to one another about how much we’d love to take this curriculum ourselves!

Thursday, January 15 (tomorrow!) is the suggested deadline for applications. (although applicants will be reviewed and admitted on a rolling basis after that). So if you’re interested in the program and in the process of applying, it’s time to pull one more all-nighter to put together the best portfolio you can. There are merit-based scholarships available for some 2009 students, based on your portfolio, so going the extra mile could be even more valuable.

The first year of this program promises to be especially exciting, both for the faculty and students, as we try to produce graduates who will make their mark on the interaction design scene both during and after the two-year program. We’re looking forward to a dynamic, cross-disciplinary group on both sides of the lectern, sharing ideas and helping create a new epicenter of cultural, academic, and professional invention.

Also, please note that tonight, January 14, is the latest in the MFA program’s series of public lectures, the Dot Dot Dot lectures, held each month at White Rabbit on New York’s Lower East Side. This month’s episode includes, as usual, a few of my very favorite people:

“The Urbanists,” January 14
Wed, January 14 | 6:30-8:30PM
Through an exploration of new definitions of urban environments, four lecturers will examine the time when public space is more personal, ubiquitous computing is allowing cities to have an impact on users’ experiences, and the design of services to truly be vibrant and meaningful. Speakers: Adam Greenfield, Soo-in Yang, Rachel Abrams, and Phil Kline.

I’ll be at the lecture tonight, so if you’re also there please say hi to me!

Behavior is Seven!

December 4th, 2008

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Today is the seventh anniversary of the incorporation of Behavior, the humble web and user experience design consultancy I helped found in 2001. Happy birthday to us!

My four awesome partners and I started the company in what at the time seemed like the worst possible economic climate to launch a new business. The one-two punch of the dot-com bust and the 9/11 attacks were knocking many companies out, including the company we’d all been working at together for the previous several years. It seems crazy, but it actually made sense to us at the time. In fact, since we all lost our jobs at the collapsing web consulting firm, we almost had no choice but to band together to keep working doing what we loved to do: designing user experiences.

Now that our economy is in recession again (and apparently has been so for a year now), we’re thankful that we honed our business skills in a climate of scarcity (I call it our crucible) rather than a climate of free-flowing venture capital. Over the years and through many changes, this experience has always been immensely valuable to us.

In this season of giving thanks, I want to thank all the talented people who have worked with us over these seven years, and who continue to work with us today. Without you, of course, we wouldn’t be here at all. Cheers!

Talking about Sketching about Interacting

November 11th, 2008

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If you’re in NYC this Thursday, you should come to see From Sketching to Experience, the first of Liz Danzico’s Dot Dot Dot series of small, informal (and free) lectures. These lectures are the ramp-up to SVA’s new MFA in Interaction Design program. I’ll be one of the speakers this Thursday, and am also going to be on the SVA faculty as well when the program starts in 2009.

This lecture should be fun — four speakers from different backgrounds in a short-and-sweet presentation format. Please join us!

From the official site:

Crossword constructors sketch in pencil before ever laying a grid down, filmmakers rely on storyboards before ever picking up a camera, and cartoonists go pane by pane before designing a strip. Before interaction designers go high fidelity, sketches provide the method by which they communicate process, flow, layout — and importantly, story. Learn from four practitioners of divergent backgrounds how they practice sketching to get to their final product.

Speakers
Join us for the first lecture to hear from:

Details
Thursday, November 13
6-8PM (RSVP)
White Rabbit
145 E Houston Street (View Map)
New York

Seducing Web 2.0

September 24th, 2008

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Last week I delivered a brand new presentation at the O’Reilly Web 2.0 Expo, right here in New York City, entitled The Seduction of the Innocent: Merchandising in Interactive Product Design.

(I’m presenting it again this Friday at the Euro IA Summit in Amsterdam, hopefully with a few enhancements.)

The topic itself went through an interesting evolution. I started out thinking that my talk would simply be about the idea of merchandising as a user experience design challenge.

But over time, the word “seduction” in the title started to seduce me. I began to see opportunities to tie the two concepts together, to link persuasive user experiences to the timeless arts of seduction. Once this idea took hold of me, so much of the talk kind of magically fell right into place.

Anyway, if you saw me speak last week I’d love to hear your thoughts on how the talk went and how you think I might improve it. In general, the feedback I’ve gotten so far has been pretty good, but I’ve also gotten some really helpful advice on what to change. If you liked it, I’d love for you to toss some stars my way over at my Web 2.0 Expo crowdvine session page (where so far I have 14 votes, averaging 3.64 out of 5 stars).

Welcome to New York City

I was also on the Advisory Board for the New York Expo. An explicit part of our mission was to bring a distinctive New York flavor to the topics, speakers, sessions, and attendees. I hadn’t realized before how rare it is to actually have a web or design conference in New York City. So many conferences in my field are held elsewhere, presumably due to the high cost of holding events in New York.

Attending a conference in your home city has its advantages (no airfare or hotel), but the unfortunate part is that everyone you work with knows you’re still in town and easily accessible. Because of this, I ended up working during much of the conference. I didn’t get to attend very many of the other sessions, including quite a few that I really wanted to see. Also, I wasn’t able to connect with dozens of out-of-town friends and colleagues visiting for the Expo.

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One session, however, that I knew I could not miss was Jeff Jarvis’s interview with John Byrne and Stephen Adler from BusinessWeek, discussing BW’s various forays into social media. The biggest of these is BusinessWeek’s recently launched Business Exchange, a new social media product developed by BW — which, I am proud to say, had a little user experience design help from our team at Behavior.

The BX, as it’s called, is a whole new way to look at business news and information. Structured as a collection of topics (covering just about everything important to business professionals), it gives users access to information not just from BusinessWeek’s deep editorial expertise, but also from their peers’ suggestions and contributions from across the web.

Anyway, it was a thrill to see our pixels unveiled in such a grand and public way.

Mad Men’s “Alternate Twitterverse”

September 3rd, 2008

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I just found out that @benjamin_spock is following me on Twitter. I’m getting the feeling that I’m being sucked in to an Alternate Twitterverse generated by Mad Men.

About two dozen new Twitterers have followed me over the last couple of weeks, and the majority of them have been characters from Mad Men. At first it was just @don_draper, who I first started following based on only a real-world conversational recommendation from a friend. Then @peggyolson befriended me (and for a moment I thought she was a human). Soon I had a dozen Mad Men following me, both from the Sterling Cooper agency and, soon, from their clients and their families.

But that was just the beginning. Soon I had several early-60s Madison Avenue giants following me, too, including @David_Ogilvy and @billbernbach. Clearly the Alternate Twitterverse surrounding don_draper was bigger than I’d imagined.

But now I know what’s happening. The Alternate Twitterverse of 1962 is taking over the real Twittersphere of 2008. With the appearance of Benjamin Spock, it is only a matter of time before Buckminster Fuller appears. And James Baldwin. And Glenn Gould. And Doris Day. And Lenny Bruce, Jacques Tati, Sylvia Plath, Alan Shepard, Jackie Kennedy, Bill Paley, Vladimir Nabokov.

And now I’m name dropping, so I’ll stop.

The Scrolling Experience and “The Fold”

July 29th, 2008

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In print design, the expression “above the fold” dates from an era where broadsheet newspapers were folded in half and piled up in stacks in front of newsstands, showing only the upper-half of the front page to potential customers. If an article or a picture did not appear “above the fold” on the paper, it might as well have been invisible to potential customers. Putting a sexy photo or a gripping headline “above the fold” was a way to drive up sales.

From the very earliest days of web design, that old term “above the fold” was appropriated to allow designers to discuss which page elements would be visible to users without their having to scroll the page. You see, way back in the 1990s it was generally accepted as fact that many everyday web users rarely used their browser’s scrollbar — it was even thought that some users didn’t even know how to scroll at all!

These days it seems hard to imagine millions of helpless computer novices wondering why so many articles on the web seem to end abruptly halfway through, especially now that everyone and their grandmother uses the web (well, except, apparently, John McCain). But things were different a decade ago. Many users had only owned computers for a few years. Few people had ever bought anything online or posted a comment to a message board.

Since then, however, it has become clear that people do, in fact, scroll their web windows quite a bit. Usability tests of all kinds have shown this. Our old fears of content below the fold being lost forever are no longer valid.

This does not mean, however, that “above the fold” is obsolete. It has just become a little more nuanced.

For one thing, despite the fact that users can and do scroll web pages, the first impression a web page gives a user is still critical. Before the user can actually get around to scrolling a page, they are already getting a instantaneous impression of what they see. This instant is dominated by the above-the-fold design elements. If you want something to grab your user’s attention, even on a subconscious level, it obviously helps to put it above the fold.

Also, when you are talking about those specific page design elements that appear on every page in a site — navigation, cross-promotions, related items links, etc — these items will appear repeatedly to the user every time they go to a new page. Again, being above the fold makes those elements more prominent in the user’s mind.

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That being said, I still don’t see the fold as the critical factor in designing for web page prioritization. The underlying objectives of these two examples (to expose users to important content and features) is entirely achievable through other, traditional graphic design techniques other than simply placing things “above the fold”. Size, color, positioning, typography — there are ways of calling something out besides putting it at the top.

In fact, we should start thinking of “the fold” as something other than a hard line with an “above” and “below” portion, and we should stop thinking of the vertical positioning on a page as equivalent to priority. Scrolling up and down through a web page is a fundamental aspect of the web user experience, and there is much more to it than simply seeing what’s on top and then gradually seeing everything else.

When scrolling the New York Times web site, for example, the above-the-fold content (here shown as Zone 1) certainly contains many of the page’s most critical elements. But as you scroll through the page, the landscape changes. It’s not just a stack of elements of gradually-decreasing importance. Instead, the scrolling experience is punctuated by elements of clear high-importance: the video in Zone 2, the belt of featured stories in Zone 3. Even Zone 4, the page’s “links ghetto” has a distinct identity of its own.

Scrolling down the page, then, is an opportunity to view the page as an unfolding temporal event, not as a static snapshot.

I’ll often find myself in design meetings where someone says they want Element X to appear “above the fold”. Some designers may wince at the expression, but in reality the client is saying something fairly straightforward: They want Element X to be prominently displayed to the user. If the holistic page design can make an element stand out on the page while the user is scrolling the page, even if it is below the fold the design can succeed in that goal.