Category Archive: graphpaper.com

Please vote for my SXSW panels!

August 22nd, 2009

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I’ve submitted two talks for the 2010 SXSW Interactive conference. As you might know, SXSW’s selection process includes a period of public review to gauge general interest in the panels submitted (they call them “panels” even though many of the submissions, including my own, are single-speaker sessions).

I would be deeply grateful if you, gentle Graphpaper reader, would put in a vote for my sessions. If you want to comment on my ideas — and I’d love it if you would — please do so at the SXSW site. (You have to register to vote, but it’s an easy and painless sign up.)

Here are my proposals (click the title to see the voting page):

  • The Human Interface (or: Products are People, Too!)
    More and more, users are interacting with web sites and software on a conversational, physical, psychological, and emotional level — just like we’ve always interacted with other people. UX designers, then, must stop thinking about interfaces as dumb control panels and begin using technology to envision interfaces (literally!) as human beings.
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  • Re-Invent the Wheel!: Redesigning your Design Process
    It’s the start of a new project. You’ve got requirements, guidelines, data, research. Now what? Like an artist staring at a blank canvas, designers of interactive products often don’t know where to start. Instead of following a rigid methodology or waiting for the perfect idea to appear out of the blue, designers must invent new tools and tricks to foster real UX innovation.

I’m particularly excited about the first one, as it ties together so much of what I love and/or things I know a lot about: interaction design, science fiction, culture and literature in design, artificial intelligence, human behavior and emotional design. It’s kind of like “The Graphpaper.com Experience, Live!”

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There are a few other talks I think you ought to consider voting for, as well, from people I like and think people should be listening to: MORE…

Totaled Recall: How technology is ruining our brains

August 21st, 2009

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Phases of History “brain map” from the unfailingly astonishing Bibliodyssey.

On the way to the office yesterday, an awesome idea popped into my head. I was in a mad rush, late for an internal team meeting. So I tried to think of effective ways to record the awesome idea besides stopping and writing it down on a piece of paper.

I considered emailing it to myself on my iPhone, but thought that that, too, would slow me down.

I thought about leaving myself a voicemail, but then I thought no, this idea is too awesome to bury in a voicemail I’ll never listen to — I wanted it handy and in my face later in the day.

Then I thought about all the different iPhone apps that could help me, especially voice recognition applications.

I thought about how a few years ago on this blog some ill-informed commenters theorized that speech-to-text was a hoax, that such systems were being powered by low-wage english-speaking human beings who literally transcribed recordings all day long.

After all that thinking, guess what? I forgot my awesome idea. I arrived at the office door and stood there sifting through my brain and finding nothing. But I knew the idea was there. And I knew it was awesome!

The Mister Spock Method

So I left the office and retraced my steps, basically blowing off my meeting (sorry Behavior colleagues!), determined to recall the awesome idea. My wife calls this the Mister Spock Method, although I’m not sure I recall the episode where Spock has an awesome idea but forgets it.

I walked three blocks back towards the subway station, digging through my brain every step of the way, and continually coming up with nothing but either (a) ruminations on how ideas come and go, or (b) more thoughts about speech recognition. Damn!

But then, at almost the same location where the awesome idea first struck, I saw something interesting and thought, “I’d like to take a photo of that right now.” Which was exactly what I thought ten minutes earlier. The awesome idea came back to me, all at once, in a flash.

The Memory Hole

Once upon a time, human beings had amazing memories. Because writing materials were so expensive, and literacy so rare, people who needed to move knowledge through space and time had only one option: their brains.

Today we can’t remember even a simple phone number, yet only a decade ago most of us could recall dozens or even hundreds. All because a technology (speed dial) has replaced that portion of our cognitive burden. Search engines guarantee that we don’t need to remember anything, since we can always just Google it. Some say that this makes us mentally more powerful than our predecessors because we are able to use our brains for new kinds of ideas instead of wasting so many brain cells on dumb information storage and retrieval.

But is this actually a burden? I don’t think so. My grandfather, who was in his second career an English teacher, could recite hundreds of poems and passages from literature from memory. I liked to think that the fact that this “content” existed in his mind (and was readily accessible thanks to his deliberate memorization) made his inner life richer. I also imagined that poetic words and phrases and stylizations would find their way into his own writing, and even into his dreams.

Looking back on my lost awesome idea yesterday, I can see my mistake: I had immediately ruled out writing the idea down. I disarmed myself of the most powerful mnemonic tool in my kit. I thought about bells and whistles instead of pen and paper.

Outside of language itself, writing and drawing are humanity’s most fundamental information technologies. These three technologies are the closest we have come (so far!) to perfecting “the human interface”. In fact, speaking, writing, and drawing are such efficient interfaces to direct cognitive experience that they can, as Andy Clarke has argued, be considered cybernetic extensions of our minds. There’s no doubt that saying something, or writing it down, helps you think more about it and allows the idea to become, like my grandfather’s memorized poetry, part of your on-board memory.

So it worries me deeply that I actually considered using other, less efficient (but more sexy and novel) tools at all. I suppose the reason why I champion sketching so much is because I am so frequently tempted by technological solutions.

I wonder how many people have made this kind of decision permanently, who have effectively decided to use technological tools for all their short- and long-term memorization needs. And I wonder how this kind of society-wide behavioral change has affected our ability to think and produce new ideas.

Web 2.0 Incomplete

March 25th, 2009

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Two weeks ago, BusinessWeek’s next Design and Innovation blog asked for my thoughts on this month’s Facebook home page redesign, as a kind of follow-up to my thoughts in those same virtual pages a year ago.

I was asked to opine on the new design without having viewed the actual live site, which was launching the following week. This seemed reasonable to me at the time given that the site’s new features were announced, illustrated, and widely-known ahead of time (via a very comprehensive home page preview announcement) to anyone who was paying attention to that kind of thing.

I was really excited about the real-time feed user experience described in the home page preview. My exact words:

The new FB real-time home page is pretty cool, actually… it’s crossing the line between the old-fashioned page-based web and the live experience of television and broadcast media. In this case, it’s broadcasting from friends to friends — which it always was, of course, but now it’s more visceral and more real. I think people will love it. They’ll be glued to their screens, and will want to add more friends and applications just to increase the flow of content on their home page.

This is “Web 2.0 Complete”: When web people use the term “Web 2.0″, they mean two different things. First, they mean the social web, where *people* make (and are) the content. Second, they mean the pageless web, where web sites react dynamically and fluidly, without page reloads and refreshes. The new Facebook design combines both of these.

I thought it was kind of clever, if a little corny, of me to note that the new Facebook home page was simply conforming to some kind of basic “Web 2.0″ bandwagon orthodoxy, bringing the two flavors of Web 2.0 niftyness into one delicious treat.

But a week later when the new home page actually began to roll out and replace millions of Facebook users’ old home pages, the backlash was immediate and seething and nearly unanimous (a Facebook poll found 94% of users didn’t like the new design). Oh man was I embarrassed! To have praised a user experience so breathlessly only to have my opinion immediately contradicted by the public’s rabid scorn!

Turns out, however, that users were complaining about the new page’s lack of real-time status updates from your friends. And yet Facebook had already clearly and prominently promised that feature as part of the redesign. In fact, I based the core of my analysis of the new site on that very feature, which they had already promised to deliver. They deployed the new design with much fanfare but without real time status updates.

Betrayed! Betrayed by a press release! There I am, praising a non-existent feature. Like an idiot.

Well, happily my premature praise no longer needs to cause me so much shame: Today Facebook has announced that the real-time reporting is going to occur after all. So the BusinessWeek report won’t be such an embarrassment to me after all.

Of course, this is the second time Facebook has announced this feature before delivering anything. Fool me once…

Mastering Interaction Design: Deadline January 15th!

January 14th, 2009

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As you might already know, The School of Visual Arts, one of New York’s leading art and design institutions, is gearing up for a brand new MFA in Interaction Design program beginning this September. SVA has for many years been highly regarded, especially for its vibrant and cutting edge MFA programs (for example in Design and Computer Art) so it’s not surprising that they’d be leading the way in the creation of this highly-relevant and much-needed program.

I’m honored to be part of the inaugural faculty for the program, charged with teaching the first-year “Fundamentals of Interaction Design” course. For humility’s sake please excuse me from the following statement, but the faculty roster is an amazing group of professionals and thinkers across a wide variety of disciplines in the interaction design universe. We on the teaching staff are constantly commenting to one another about how much we’d love to take this curriculum ourselves!

Thursday, January 15 (tomorrow!) is the suggested deadline for applications. (although applicants will be reviewed and admitted on a rolling basis after that). So if you’re interested in the program and in the process of applying, it’s time to pull one more all-nighter to put together the best portfolio you can. There are merit-based scholarships available for some 2009 students, based on your portfolio, so going the extra mile could be even more valuable.

The first year of this program promises to be especially exciting, both for the faculty and students, as we try to produce graduates who will make their mark on the interaction design scene both during and after the two-year program. We’re looking forward to a dynamic, cross-disciplinary group on both sides of the lectern, sharing ideas and helping create a new epicenter of cultural, academic, and professional invention.

Also, please note that tonight, January 14, is the latest in the MFA program’s series of public lectures, the Dot Dot Dot lectures, held each month at White Rabbit on New York’s Lower East Side. This month’s episode includes, as usual, a few of my very favorite people:

“The Urbanists,” January 14
Wed, January 14 | 6:30-8:30PM
Through an exploration of new definitions of urban environments, four lecturers will examine the time when public space is more personal, ubiquitous computing is allowing cities to have an impact on users’ experiences, and the design of services to truly be vibrant and meaningful. Speakers: Adam Greenfield, Soo-in Yang, Rachel Abrams, and Phil Kline.

I’ll be at the lecture tonight, so if you’re also there please say hi to me!

Video is a Verb

January 2nd, 2009

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What do you do with a video camera? You video.

I’ve always wanted to coin a phrase or invent a word, to have a term of my own invention be spoken by thousands or even millions of people every day. An astonishingly large number of my friends and peers have done exactly this, some spectacularly so. From ambient intimacy to ajax, blogs to folksonomies, topless meetings to everyware, veterans of the Information Architecture scene have been a prolific lot.

I’ll admit that while I don’t spend a lot of time trying to invent catchy and useful new additions to the lexicon, I do harbor a hope of someday joining this group with a worthwhile word of my own.

For now, then, I wish to formally submit for peer review a humble nomination (so to speak) in the rough vicinity of true coinages. It’s not exactly a real neologism, as the word itself as a string of letters already exists. It’s more like a newly permissible usage:

  • video (verb) to record motion pictures to a medium other than film, such as video tape or digital media, whether recorded directly from life with a camera or transferring from one motion picture medium to another non-film medium.

The word’s current definition doesn’t include a verb form. I think we need one. Examples:

  • I will video my daughter in her school play tonight.
  • Make sure you set the DVR to video the season premiere of Battlestar Galactica next weekend.

We already have one-word verbs for most technological communications: mail, film, photograph, record, tape, phone, and fax. We email, IM, Google, and tweet. We even used to use the one-word verb videotape when video was recorded on whirring VHS, Hi-8, and DV cameras. Why must we bend over backwards linguistically to say “shoot video” (as if cameras were guns) or “record with my digital video recorder” just to avoid the anachronistic “videotape” — when “video” does the job so succinctly?

Interestingly, the Latin origin of the word is a verb: “video” means “(I) see”. And in the future “nadsat” vocabulary of A Clockwork Orange, the word “viddy” is used as a verb, meaning both “to see” and at another level “to understand” or even “to dream”. Perhaps we need to go that far and start using a whole new word for recorded visual experiences as we enter an era where the line between fantasy and reality, truth and fiction, media and life itself, is becoming blurred.

We can always viddy later. For now, however, we need to video.

Finally, I will confess that one of the main reasons for writing this post is to shamelessly and selfishly lay claim to this usage call for making this usage acceptable in the new official history of early 21st century humanity (i.e. Google’s index). Yoo hoo, Google? Guess what? “Video” is now a verb.

Behavior is Seven!

December 4th, 2008

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Today is the seventh anniversary of the incorporation of Behavior, the humble web and user experience design consultancy I helped found in 2001. Happy birthday to us!

My four awesome partners and I started the company in what at the time seemed like the worst possible economic climate to launch a new business. The one-two punch of the dot-com bust and the 9/11 attacks were knocking many companies out, including the company we’d all been working at together for the previous several years. It seems crazy, but it actually made sense to us at the time. In fact, since we all lost our jobs at the collapsing web consulting firm, we almost had no choice but to band together to keep working doing what we loved to do: designing user experiences.

Now that our economy is in recession again (and apparently has been so for a year now), we’re thankful that we honed our business skills in a climate of scarcity (I call it our crucible) rather than a climate of free-flowing venture capital. Over the years and through many changes, this experience has always been immensely valuable to us.

In this season of giving thanks, I want to thank all the talented people who have worked with us over these seven years, and who continue to work with us today. Without you, of course, we wouldn’t be here at all. Cheers!

OMMA Nom Nom Nom

June 17th, 2008

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I am going to be speaking today, June 17th, at the OMMA Publish conference here in New York City, on a panel entitled “Optimizing for Performance: Adding Value to Your Site”. OMMA is focused on online media marketing and advertising, publishing several trade magazines and sponsoring several conferences each year in these areas.

My panel will discuss the seemingly straightforward topic of making media sites more engaging and (critically) more profitable. The session will cover the spectrum from tactical solutions — new features that increase stickiness and page views — to strategic solutions that fundamentally change what your media web site can be for the audience and users.

And then, of course, there is the middle ground between tactics and strategy, the recognition that all of the little things we do to improve the user experience and to delight the user actually add up to a strong overall brand experience.

This is my first conference in which I am not speaking to an audience composed almost exclusively of design professionals. While there will certainly be peers and colleauges in this conference, many of the attendees will be members of that elite, special class of individual I call potential clients. I’m usually a pretty good pitch man, so I think this will be fun.

Design Council Counsellor

June 16th, 2008

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There is an institution in the United Kingdom called the Design Council. A government-funded organization, the Council’s mission is “to help UK managers become the best users of design in the world, supported by the most skilled and capable design professionals.”

This objective makes it sound like they’re a professional guild or advocacy organization, like America’s AIGA, but the Design Council differs in two ways: First, they are government-funded, which means there is no American equivalent. Second, they have no membership (or membership fees). The Design Council exists to help advance British design, period.

I’m not British, of course, but Rachel Abrams is. The Design Council invited Rachel to contribute an article to their bi-annual (and limited-edition print-only) Design Council Magazine about the role of the designer in the world of business, in particular on how designers can be influential in the higher layers of the business decision making process. This is a subject I have no small interest in, what with my debate a few months ago with Bruce Nussbaum at BusinessWeek and with my workshop session at this year’s IA Summit in Miami.

I’m honored to have been one of several people interviewed by Rachel for the article. My contribution was mostly to discuss how core design skills are applicable to macro-level business skills.

My favorite part of the article, however, is IDEO’s Mat Hunter’s observation that “The point at which an organisation moves beyond operational efficiency and problem-solving toward opportunity-finding is the point where there is room for designers to lead.” Indeed, it’s hard to imagine a designer playing an instrumental role in the direction of their business if the business is focused on solving existing problems and exploiting known opportunities. I wish I’d thought of that.

The article is not online, so (unless I get in trouble for this) you can view the article in PDF form here.