Category Archive: Behavior

Behavior is Hiring: Information Architects, Developers, and Project Managers

March 28th, 2008

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Behavior is again looking for people who love making great web sites. Mostly we are seeking people for full-time positions, but for exceptional cases we are quite open to short- to medium-term freelance engagements.

We’re specifically looking for the following roles — but as usual we’re on the lookout for web development professionals in all web development disciplines:

  • Information Architects (UX, XD, UXD, iXD, etc.): If you read this blog, there’s a strong chance that you are an information architect, interaction designer, or a user experience designer of some sort. I’d love to hear from you, meet up with you, and see your awesome work!
  • Design Technologists/Developers: We are seeking experienced, highly skilled, and creatively-minded client-side code developers. You must be proficient and up-to-date in standards-compliant CSS/HTML, skilled at JavaScript, and have hands-on experience with rich internet application interface development.
  • Project Managers: You’re a team leader who’s comfortable not just helping the people on your team do what they do best, but you’ve got the vision and experience to plan exactly how to get the project across the finish line. You don’t just coordinate the team — you own the project.

All of these positions are for New York-based on-site work only.
If you are interested in any of these positions, please send your resume (and, ideally, a URL to any work samples or online resources you can provide) to our HR contact at jobs2007@behaviordesign.com. Please mention that you are responding to the job announcement on graphpaper.com.

Thanks!

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Georges Seurat Dot Com

October 31st, 2007

It’s hard to understate the pride I felt on behalf of my colleagues at Behavior when I read these words in Friday’s New York Times:

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The Museum of Modern Art’s elegantly plain exhibition of Georges Seurat’s drawings begins with an unexpectedly extraordinary moment of computerized art viewing. Seurat’s four surviving notebooks have been converted to electronic versions that — with a touch of a finger — visitors can flip through, page by digital page, from cover to dog-eared cover. (The real notebooks can also be seen under glass nearby.)

Facsimiles they may be, but they instantly communicate the show’s intent, which is to clarify the way the silent, classical remove of Seurat’s impeccable, stylized paintings was distilled from an active, socially aware engagement with the world that registered most fully in his drawings.

If you haven’t guessed already, the touch-screen interfaces in question were designed and built by my studio mates at Behavior, both as kiosk installations in the MoMA exhibition gallery and viewable on the web as a gorgeous online exhibition.

Roberta Smith of the Times is one of the the most important art critics around. So when the opening sentence of Smith’s review of Georges Seurat: The Drawings focuses so enthusiastically on the interactive kiosk that my colleagues put together these past few months, it’s more than just praise for Georges Seurat and for the great curation and leadership by the team at MoMA. It’s also praise for Behavior.

Touch Screens in the Age of the iPhone

Most of the Behavior folks attended the exhibition’s lavish opening festivities last week, and we all got a chance to watch dozens of very fancy people interacting with the twin touch-screen kiosks. It was such a joy to watch the gallery-goers flip through the pages with looks of, I swear, genuine delight on their faces. No lie: I definitely heard “ooohs” and “aaahs”.

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As with any usability test situation, of course, there were also the occasional moments where a user would try to do something we didn’t think of. Of particular interest was the fairly common attempt by users to treat the traditional touch screens as if they were iPhone-style multi-touch screens. People expected to be able to smoothly zoom in by spreading two fingers apart as they can on the iPhone. As with so much of what Apple does, the bar has apparently been raised in unexpected new places in the interactive landscape.

What About the Art?

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Oh, and the show is absolutely luminous. I hope you check out the web site, of course, but if you enjoy art at all you must see the show in person. The sketchbooks are just a tiny piece of the exhibit. The rest of the show, and the online exhibition, includes drawings and paintings, historical conservation information, and of course the sketchbooks.

The exhibition is getting rave reviews from many other sources as well, and deservedly so. We’ve all seen Seurat’s famous pointillist paintings, especially the revolutionary A Sunday Afternoon on the Island of La Grande Jatte. But Seurat’s drawings reveal the intense thinking and talent that went into his painterly work.

The drawings excel in two areas simultaneously: Form and light. In a vivid metaphorical image conjured up by my wife Peggy (seen above), some drawings suggest that 19th century Paris would be transparent or even invisible if not for the industrial-era soot filling the air and collecting on any and all solid objects and forms. The charcoal on the page reflects the density of the matter in the space.

And yet other drawings emphasize light itself, with the space articulated only by where the light exists and where it does not — where traditional drawing marks like contour lines are banished. The relationship between this thinking and the daguerrotype photography of the time is hard to dispute.

The best works attack form and light at the same time, and it’s easy to see how Seurat’s eschewing of contour and lines — and embrace of volume and light — leads directly to La Grande Jatte, even without the extraordinary discoveries in color he is most famous for.

La Grande Jatte was painted when Seurat was just 26. He would die five years later, at 31. It’s staggering to imagine what he would have gone on to accomplish had he lived into the age of Matisse (born the same year as Seurat), Kandinsky, and Picasso.

My Aging Fleet

August 19th, 2007

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I’m pretty well-known among my friends and peers to be a gadget geek. But over the last 5 years or so, my gadget-acquisition pace has crawled to a near standstill. Most of the electronic hardware gadgets I’ve been using lately are actually pretty ancient:

  1. Mobile Phone: 2002
  2. iPod (3G): 2003
  3. Canon PowerShot Digital Camera: 2003
  4. Alienware Desktop PC at Work: 2002
  5. HP Desktop PC at Home: 2002
  6. Sony PictureBook Subnotebook PC: 1999

Even my Sony headphones go back to at least 1997, and the racing bike I ride today uses the same steel Olmo frame I’ve owned since 1988 when I was in high school.

People often develop an almost emotional attachment to their everyday hardware. Sometimes people even cry when they have to finally give up on a device they love. But in my case it was simply inertia. I didn’t have the time or inclination to upgrade or replace anything.

Until now. Yes, these (admittedly crappy) photos were taken with my new iPhone. I can now strike numbers 1 and 2 from the above list, and to a large extent number 3 and number 6, too. Quoting AG, the iPhone is, like the iPod, a “gateway drug”. It is the last straw, and it has now driven me to replace everything else in that list with Apple products.

It’s finally happened.

Watch Me Speak in NYC: Thursday July 19 and Thursday July 26

July 15th, 2007

I am speaking at two upcoming events sponsored by several New York-based information architecture organizations. When my wife asked who the organizers were, I said “It’s the IA Union!” At both events, I will be delivering a version of my informative, fast paced, and fun IA Summit presentation, “Interaction Design Style“.

July 19: IA Summit Redux

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This Thursday, July 19, the NYC IA Meetup is throwing an “IA Summit Redux”, featuring six New York-area presenters from the 2007 IA Summit, sharing abridged versions of their Summit presentations. Avenue A|Razorfish is hosting at their midtown offices at 1440 Broadway (map).

The evening’s presenters will include:

  • Chris Fahey (me!)
  • Garrick Schmitt
  • Joe Lamantia
  • Lou Rosenfeld
  • Michele Tepper
  • Victor Lombardi

Doors open at 6:00, speakers begin at 6:30, wrapping up around 9:30. Refreshments will be served throughout. Seating is limited, and the event may well be fully booked up by now, but if you would like to attend, the RSVP address is rsvp-UX@avenuea-razorfish.com. Make sure to send your name, company name, and job title (so when you arrive you don’t have to indignantly ask “Do you know who I am?!?”).

This event is sponsored by the IA Institute, the NYC IA Meetup, and by Avenue A|Razorfish.

July 26: NYC IxDA

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This is a solo show for me, a full hour of speaking and a dazzling display of all 250+ slides. It’s the extended epic story of Style and Interaction Design. All the essential information is here, more details coming soon…

My First Podcast

July 11th, 2007

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A few months ago during an intermission at the 2007 IA Summit, Christina Wodtke and Bill Wetherell accosted me in the hallway of the Las Vegas Flamingo hotel. The next thing I knew, Christina was interviewing me for a new series of Boxes and Arrows podcasts.

The 16-minute interview has just been published, and I’ve just finished listening to it. While I can barely handle hearing myself speak, I think you might find our discussion pretty interesting, especially if you want to know a little more about the challenges facing practicioners who want to head down the entrepreneur path or if you want to learn more about how Behavior came to be and what we’re up to. Enjoy!

Come to my Stylish Talk at the 2007 IA Summit

March 21st, 2007

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I am speaking next Monday at the 2007 ASIS&T Information Architecture Summit in Las Vegas.

My topic will be “Interaction Design Style“. It will be a highly visual romp through a variety of topic having to do with the concept of style and how it fits into the design of interactive systems:

  • The definition of style.
  • The history and meaning of the concept of “style”, across many disciplines including art, architecture, music, design, writing, and more. Style is not not just fashion!
  • How a consciousness of style can and should fit into a user-centered design process.
  • How style constrains the design process, through both the anxiety of influence and through the availability of overly easy solutions.
  • How style inspires the design process, opening us to new ideas we might never have thought of.
  • How style guides the design process through pattern libraries, best practices, and more.

I was inspired in part by Stewart Brand’s 2003 IA keynote speech, in which he dismissed style (and fashion, and art) as an ephemeral, superficial, and ultimately flimsy basis for design strategies, an assertion that rubbed me a little wrong. Lately this has come back to me because style, broadly defined, is not brushed aside at all in so many other worlds of design and development. It’s not a dirty word.

Maybe, I thought, there are in fact major stylistic drivers behind much of what interaction designers and information architects do, in the same way that style drives much of architecture, music, etc. Maybe we shouldn’t reject stylistic influences, but should instead embrace them.

I’m working feverishly to make the most thought-provoking and interesting 45 minutes I can craft. It’s not going to be a research paper nor will it be a case study — it will be something I hope will be at least a little entertaining and educational, but most importantly a little eye-opening and inspiring. There will be lots and lots of pretty pictures!

Monday at 9:30 in the “Mesquite Room”. I hope to see you there!

Come to my Classy SXSW Panel

February 28th, 2007

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UPDATE, 3/11/07: My post-mortem on the panel, and links to many other people’s opinions on the panel, are now posted here.

I am running a panel entitled High Class and Low Class Web Design at the 2007 South by South West Interactive conference. It will explore the same subjects I discussed in my series of articles last year, but this time with some new voices brought to the table.

My fellow panelists are pretty classy, too:

  • Representing the unbiased rigor of the usability labs, we have Liz Danzico, user experience maven who practially defines the term “multi-faceted” at AIGA, Boxes and Arrows, Daylife, and Rosenfeld Media.
  • Representing the ivory towers of the sophisticated elites, we have Khoi Vinh, my former partner and co-founder at Behavior, superblogger extraordinaire at Subtraction, and for the last year the esteemed design director at nytimes.com.
  • And finally, representing the sweaty locker rooms of Madison Square Garden , we have Brant Louck, a long-time friend of mine who is absolutely perfect for this panel: He is creative director at World Wrestling Entertainment.

I fully expect the panel to be incredibly lively and, hopefully, even a little provocative. Someone will be offended by something someone says, I just know it.

The panel is on Saturday, March 10 at 5:00pm. I hope to see you there!

Usability Foxes Guarding the Henhouse

February 4th, 2007

On the NYC-CHI mailing list today, someone from a big web shop wrote this:

My company is dismantling its focus group and usability testing lab, due to a chronic lack of space and clients’ growing reluctance to allow our agency to do testing on our own work.

Behavior’s thinking has always been that it takes an awful lot of chutzpah to try to sell in-house usability testing services as part of a web design and development process. We build test prototypes, write test plans, advise on the creation of test screeners and suggest types of participants for recruiting, and of course we observe the testing and take notes — but the actual recruitment of subjects, the proctoring/facilitating of the sessions, the recording of the sessions, and the synthesis and reporting of the test results is done by a third party, always.

How do other consulting firms “get away” with testing their own designs? If your company does offer design and in-house usability testing services, have you heard clients express distrust of the model? If so, how do you get over it?

UPDATE: I should distinguish between the different scales of user testing here. When a design team conducts quick and informal usability testing (i.e., non-lab-based, such as with colleagues and friends), well, somehow to me that’s a lot easier to swallow than a when a large-scale formal lab study is done by that design team. It’s a healthy part of a design process to build in informal testing, and the benefits of stepping back and reviewing a site in this way far outweigh the risks of bias or glossing over problems.

It’s funny how wildly different the two ends of this spectrum seem, at least to me: Low-fi informal testing done by the design consultant seems, to me, healthy and honest and worth paying extra for… while major formal lab testing done by the same design consultant seems highly vulnerable to bias. Maybe it’s because the stakes seem so much higher in the formal testing.

One Month

December 17th, 2006

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I haven’t posted in a little over a month. I’ve been telling myself that my first new post wouldn’t be a narcissistic navel-gazer about why I haven’t posted — that I would instead just get back to the business of writing posts about real things, starting where I left off as if there were no big missing gap. I figured I would resume by gradually talking about all the stuff that’s happened in the last 4 weeks, one day at a time, starting with something awesome.

But upon reflection I realized that it would be best to just do it all in one post, to just list all the stuff that’s happened in this one month of my life. By writing about a dozen things at once I won’t have to pick which thing should be the first thing I write about, and that’s a big releif for me: The decision regarding my first new post is no small matter. As many procrastinators know, the longer you wait to deliver something, the more you think will be expected of you. It’s a sad, vicious circle: the longer you delay, the more work you think you need to do to compensate for the absence, and thus the longer your delay will be.

The funny thing is that I thought the list would be short, but as I started listing them I noticed that, hey, I did accomplish something after all:

  • Did a lot of running in the early mornings and on weekends: I’m up to about 19 miles per week.
  • Finished building my lovely wife Peggy’s professional web site: tinydiva.com
  • Went to Thanksgiving dinner with Peggy’s family in Northern Virginia.
  • Went to a close friend’s memorial service and really lost it.
  • Visited a couple of good friends whom we haven’t hung out with in a long time — something we really will do more of.
  • Marked Behavior’s 5-year anniversary!
  • We launched a humongous e-commerce web site that has been essentially my primary project for most of the last year.
  • Got closer to launching an amazing new cable TV network web site — should be any day now!
  • Did some important new business development, helping to win two major and exciting new clients in Washington, D.C.
  • Learned that I’ve been selected to run a panel at an upcoming web conference!
  • Read one business book, one sci-fi novel, and two interaction design books.
  • Did some long-delayed major household projects.
  • Lost my sketchbook (I think).
  • Kicked off a major new personal project for this site, but then put it on hold while I did all of the other stuff listed above.

And to top it all off, apparently I am Time Magazine’s Person of the Year!

The Best Voting Technology

November 2nd, 2006

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It seems laughably obvious that this supposedly cutting-edge voting device will feel positively ancient in only a couple of years. It already looks like a cheap peice of crap to me, hardly something worthy of being integral to the American democratic process. And believe it or not, this photo was taken in 2004 — even though it looks a lot more like it’s from 1994 (think Windows 3.1).

In 2004, Behavior worked on a web site for the Smithsonian Museum of American History’s special exhibition Vote: The Machinery of Democracy. The exhibition focused on America’s “voting patchwork”, the broad range of voting technologies used state by state, county by county. It was an enlightening experience working on the project, and I encourage you to visit the site to learn about how we got to where we are now.

The current range of voting technologies in use today includes:

  • Paper Ballots
  • Gear-and-Lever Voting Machines
  • Punch Cards
  • Optical Scan Ballots and Readers
  • Direct-Recording Electronic Ballots

It’s widely assumed that the most modern technology available is obviously the best option — that is, that we should be using touch-screen direct-recording electronic voting machines. But maybe this isn’t the case — counterintuitively, perhaps an older technology is the best approach. MORE…