42 Drawers (+12)

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I just bought a pair of chests of tiny drawers — 54 in all. Believe me, I have enough stuff to put in these drawers. But here’s my question: How shall I organize them?

My Second Race

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I’m the skinhead in the red shirt. A year ago I entered my first bike race. It didn’t go well. Yesterday I entered my second race, and my first multi-sport race. It was a “duathlon” — running and bicycling — around Brooklyn’s lovely Prospect Park in the twilight hours of a perfect summer weekday. How … Continue reading My Second Race

Watch Me Speak in NYC: Thursday July 19 and Thursday July 26

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I am speaking at two upcoming events sponsored by several New York-based information architecture organizations. When my wife asked who the organizers were, I said “It’s the IA Union!” At both events, I will be delivering a version of my informative, fast paced, and fun IA Summit presentation, “Interaction Design Style“. July 19: IA Summit … Continue reading Watch Me Speak in NYC: Thursday July 19 and Thursday July 26

Grace, not just Efficiency, in Queue Management

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Large retail stores and fast-food restaurants have a simple choice when designing their checkout customer experience: Multiple registers, multiple lines, one line per register Multiple registers, single line This problem is known in the retail industry as “queue management”. The New York Times today features an article comparing the checkout experiences of several New York … Continue reading Grace, not just Efficiency, in Queue Management

The Google Street View Racial Gerrymander

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I love Google Street View. But what a surprise I had when I tried to view my own building and found out that the Street View photo-truck decided that they would limit their coverage to upscale (i.e., white) neighborhoods.