I am a 37-year-old user experience designer, and I don’t have a driver’s license. I don’t even know how to drive a car. I moved to New York City when I was 18 and I just never really needed to learn. Moreover, I don’t even find automobiles all that interesting or seductive, at least not … Continue reading Designed in Detroit by General Motors
Today is the seventh anniversary of the incorporation of Behavior, the humble web and user experience design consultancy I helped found in 2001. Happy birthday to us! My four awesome partners and I started the company in what at the time seemed like the worst possible economic climate to launch a new business. The one-two … Continue reading Behavior is Seven!
John Gruber invites public ridicule to the UI design of this file renaming application. And yes, it certainly looks terrible, like a stereotypical case study in haphazard, bloated, bad UI design. But is the UI design really that bad? I’m not so sure. As someone who has had to do all manner of complex and … Continue reading How Bad is Bad?
What if someone paid you thousands of dollars to design a user interface or an application for just one person? Most design work is done for audiences: whether designing mass market products or niche objects of desire, we seldom have a single, real person in mind when we work. We think of audiences as groups … Continue reading Designing for One User (Bespoke User Interfaces)
From “The Seduction of the Interface“ Saturday’s New York Times (in the Business section, of course) had an interesting article about “design thinking”. For starters, it included by far the clearest summary of what design thinking is that I’ve ever read, including from all the design thinking leaders: While definitions vary, design thinking usually involves … Continue reading Design Thinking Out Of The Box
One thing that’s been fun about watching the Presidential and Vice Presidential debates on CNN is that you get to also watch a scrolling EKG-like graph of how viewers are actually responding to what is being shown. The methodology appears to involve a live audience, selected by CNN, to manipulate some sort of control that … Continue reading Graphing the Debates
When I was just 20 years old, I went on a student exchange program to Amsterdam to study sculpture at the Gerrit Rietveld Academie. Those six months I spent in Europe, impoverished and starry-eyed, shaped a lot of who I am, both personally and creatively. I’m delighted to say that I will be back in … Continue reading Going to Amsterdam
Last week I delivered a brand new presentation at the O’Reilly Web 2.0 Expo, right here in New York City, entitled The Seduction of the Innocent: Merchandising in Interactive Product Design. (I’m presenting it again this Friday at the Euro IA Summit in Amsterdam, hopefully with a few enhancements.) The topic itself went through an … Continue reading Seducing Web 2.0
I just found out that @benjamin_spock is following me on Twitter. I’m getting the feeling that I’m being sucked in to an Alternate Twitterverse generated by Mad Men. About two dozen new Twitterers have followed me over the last couple of weeks, and the majority of them have been characters from Mad Men. At first … Continue reading Mad Men’s “Alternate Twitterverse”
As promised, I’m going to begin featuring some of my favorite Mad Men scenes in which Don Draper practices exquisite creative communication. Today’s episode: Lucky Strike. One of the most thrilling parts of my job is pitching our creative ideas to clients, whether it’s when we’re trying to win new business or during the actual … Continue reading The Wisdom of Don Draper, Part 2: It’s Toasted!