See. Feel.

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Touch Sight, a fascinating “camera” for blind people. For my entire design career,  my colleagues and I have wrestled with the terminology we use to segment and focus our work, both in our careers and in our critiques. Whether it’s the “information architecture vs. interaction design” debate or the “visual design vs. graphic design” debate, … Continue reading See. Feel.

Subway Orienteering

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The New York Metropolitan Transportation Authority (the people who run the subways) have done a test installation of a new feature to help riders orient themselves as they exit our often-labyrinthine subway stations. They’re placing sidewalk-level signage to tell riders which way is north and indicating which direction the nearest streets and avenues can be … Continue reading Subway Orienteering

Grace, not just Efficiency, in Queue Management

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Large retail stores and fast-food restaurants have a simple choice when designing their checkout customer experience: Multiple registers, multiple lines, one line per register Multiple registers, single line This problem is known in the retail industry as “queue management”. The New York Times today features an article comparing the checkout experiences of several New York … Continue reading Grace, not just Efficiency, in Queue Management

The Google Street View Racial Gerrymander

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I love Google Street View. But what a surprise I had when I tried to view my own building and found out that the Street View photo-truck decided that they would limit their coverage to upscale (i.e., white) neighborhoods.

A Peek into the Sausage Factory (IA Summit Presentation Post-Mortem)

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My IA Summit presentation was an experiment in what is a new presentation style for me. I have long admired the rapid-fire presentation style of Lawrence Lessig (aka the “Lessig method“) and in particular the example of Dick Hardt’s keynote at Identity 2.0. Also, I’ve always wanted to achieve the same aesthetic and pedagogical dazzle … Continue reading A Peek into the Sausage Factory (IA Summit Presentation Post-Mortem)